Accessibility Statement

Our Commitment

Southside Credit Union is committed to ensuring digital accessibility for all members, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Accessibility Standards

Our website and digital services aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments
• Motor impairments (difficulty using a mouse or keyboard)
• Cognitive and learning disabilities

Accessibility Features

We have implemented the following accessibility features on our website and mobile services:

• Semantic HTML5 markup with proper heading hierarchy
• ARIA labels on interactive elements
• Keyboard navigation for all interactive features
• Visible focus indicators on all focusable elements
• Skip-to-content links for screen reader users
• Sufficient color contrast ratios (WCAG AA compliant)
• Resizable text without loss of functionality
• Alternative text for images and icons
• Form fields with descriptive labels
• Error messages that are clear and specific
• Captions and transcripts where applicable
• Reduced-motion support for users who prefer less animation

Assistive Technology Compatibility

Our digital services are designed to work with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnifiers (ZoomText, MAGic)
• Speech recognition software (Dragon NaturallySpeaking)
• Alternative input devices (switch controls, eye tracking)
• Browser accessibility features

Ongoing Efforts

We regularly:

• Conduct accessibility audits of our digital services
• Test with assistive technologies
• Train our staff on accessibility best practices
• Incorporate accessibility into our design and development process
• Respond to member feedback about accessibility issues

Alternative Access

If you cannot access any part of our digital services due to a disability, we offer alternative ways to access your accounts and information:

• Call us at 1-800-SOUTHSIDE for telephone banking
• Visit any branch for in-person service
• Request statements and documents in alternative formats (large print, braille, audio)
• Use TTY/TDD service at 1-800-555-1234

Feedback and Assistance

We welcome your feedback on the accessibility of our website and digital services. If you experience any accessibility barriers, please contact us:

We will respond to accessibility inquiries within 5 business days.

Compliance

Our accessibility efforts are guided by:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• NCUA accessibility guidance