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Answers, guides, and support.
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Frequently asked questions
How do I reset my password?
Visit the sign-in page and click "Forgot password?". We'll email you reset instructions.
How long do deposits take?
Mobile check deposits are typically reviewed within 1 business day.
Why is my transfer under review?
External transfers are reviewed to prevent fraud — usually 1–2 business days.
Are my deposits insured?
Yes — federally insured to at least $250,000 by the NCUA.
How do I contact support?
Live chat (when signed in), call 1-800-SOUTHSIDE, or message us via the contact page.